Every year, Dutch Design Awards (DDA) celebrates the best of Dutch design. This year during Dutch Design Week (DDW) we will announce a new DDA winner on DDW TV every afternoon for eight days. The third category is Service & Systems! And the winner is… Afdeling Buitengewone Zaken X Garage2020 with their project MONNIE.

MONNIE | Afdeling Buitengewone Zaken X Garage2020

Fifteen per cent of young people are in debt. Long, drawn-out debt-collection processes stand in the way of their development and health. Stichting Enver offers guidance to these young people and saw that they often want to pay but are unable to. The traditional system of fines and accumulating collection costs often gets in the way of a solution. Afdeling Buitengewone Zaken and Garage2020, together with the Albeda in Rotterdam, developed a more personal and social approach. The MONNIE app helps young people to pay their bills more easily and gradually reduce their arrears. Furthermore, MONNIE makes creditors themselves jointly responsible for the prevention of problematic debts.

— ‘Afdeling Buitengewone Zaken and Garage2020 take the prize with MONNIE, thanks to a solid concept, an excellently chosen name and unmistakeable impact' - the jury.

Jury statement

MONNIE addresses an important societal problem and takes immediate action to tackle it. As such, Afdeling Buitengewone Zaken, together with several partners – of which not least the young people of the Albeda training institute – presents a service that deserves the utmost praise in terms of reach and urgency. Young people can tackle their problems in complete privacy, which is impressive with such tough material. As winner of a Dutch Design Award, the jury believes that the appearance of the app and platform deserve a serious upgrade, both in terms of user friendliness and in design. MONNIE wins the prize with a solid concept, an excellently chosen name and unmistakable impact. With a stronger design, it will have dotted every possible i. 

Service & Systems

This category is about (digital) expressions whereby interaction plays a central role, with the objective of communicating a message, delivering user-friendliness or encouraging people to take action. From apps or websites to services, interactive installations and virtual worlds.

Committee: Bert Hagendoorn (voorzitter), Shay Raviv, Daniel Sytsma, Liza Enebeis, Bas van de Poel.

The other nominees in this category were Moniker with their project Repeat After Me en Thijs Biersteker with his project Pollutive Ends


For eight days, we will announce the winner of each category every afternoon at 16:00h during ‘DDA Award Show Live’ on DDW TV. These afternoons are hosted by none other than Isolde Hallensleben and give us the opportunity to take a closer look at the three nominees per category. From 17 to 24 October you can watch the DDA Award Show Live at 16:00 on ddw.nl

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